Igniting Workplace Enthusiasm
  Print  

World Class Customer Service

Course Information

Program Objectives 1. Develop and define customer service skills that enhance your professional relationship with customers 2. Resolve customer conflicts that recognize and deal with a variety of customer behaviors 3. Build decision-making skills that resolve conflict 4. Develop negotiation skills 5. Reduce work-related stress while satisfying internal customers

 
Filter by Location
Found 1 solution
Country Location Date    
United States Hilliard, OH Tuesday, August 08, 2017
08:30 AM - 05:00 PM
Full day event
Details Register
 

Who Should Attend

World Class Customer Service benefits individuals, teams and entire departments that interact with customers in any phase of the business process. And the curriculum is invaluable for teams and individuals who work directly with internal and external customers.
 

Outline

Attitude Change - Build on the resolve to learn and spur individuals to envision who they can become Knowledge - Provides information, tools, methods and srategies Practice - Puts new knowledge into practice in real-world situations Skill Development - Hones skills to deliver breakthrough performance
 
 

4885 Aspen Pine Blvd, Dublin, OH 43016, US
P:614-219-1476

Follow us on

 
The Dublin office proudly serves all of Ohio. We specialize in sales training and management courses, including presentation skills, corporate training, leadership seminars and more.
© 2017 Dale Carnegie & Associates, Inc.. All Rights Reserved.
Website design and development by Americaneagle.com