Igniting Workplace Enthusiasm

World Class Customer Service

Course Information

Program Objectives 1. Develop and define customer service skills that enhance your professional relationship with customers 2. Resolve customer conflicts that recognize and deal with a variety of customer behaviors 3. Build decision-making skills that resolve conflict 4. Develop negotiation skills 5. Reduce work-related stress while satisfying internal customers

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Who Should Attend

World Class Customer Service benefits individuals, teams and entire departments that interact with customers in any phase of the business process. And the curriculum is invaluable for teams and individuals who work directly with internal and external customers.


Attitude Change - Build on the resolve to learn and spur individuals to envision who they can become Knowledge - Provides information, tools, methods and srategies Practice - Puts new knowledge into practice in real-world situations Skill Development - Hones skills to deliver breakthrough performance

4885 Aspen Pine Blvd, Dublin, OH 43016, US

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The Dublin office proudly serves all of Ohio. We specialize in sales training and management courses, including presentation skills, corporate training, leadership seminars and more.
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